FAQ's

Frequently Asked Questions

Who is Just Airsoft?

Just Airsoft is your trusted destination for airsoft guns, gear, and expert advice. Proudly affiliated with Just Paintball UK, Europe’s leading paintball retailer, we bring over 20 years of experience into the airsoft world. Based in Darlington, our dedicated airsoft team supports players of all skill levels — from beginners to veterans — helping you find the perfect setup while growing the UK airsoft community.

How long will it take to deliver my order?

Orders are usually dispatched within 3–5 working days. Need it faster? Choose our Next-Day or Saturday Delivery options at checkout.

What if the item I want is out of stock?

You can sign up for email updates on out-of-stock items directly on the product page. If an item becomes unavailable after ordering, we’ll notify you immediately with an estimated restock date and offer the option to ship in part or wait for full delivery.

Do you deliver internationally?

Yes, we ship worldwide! Some items may have restrictions, and additional shipping or import fees may apply depending on your location.

Can I pay with a credit card?

Yes! We accept most major cards including Visa, Delta, Visa Electron, Mastercard, Switch/Maestro, Solo, and American Express.

Is my payment information secure?

Absolutely. All payments use 128-bit encryption and are securely processed via SagePay. We never store your card details, and our website is protected by GeoTrust security.

Can I change my order?

To amend your order, please contact us as soon as possible on 01325 24 24 19 or email info@justairsoft.co.uk.

Do you offer dealer or trade discounts?

Yes, we supply a range of airsoft sites across the UK and beyond, offering exclusive trade and rental packages. Get in touch at 01325 24 24 19 or info@justairsoft.co.uk for more information.

What if my order arrives damaged?

Please contact us immediately on 01325 24 24 19. We’ll quickly arrange a replacement or refund and make things right.

What if my package is delivered late?

If your delivery is delayed, contact us on 01325 24 24 19 or email info@justairsoft.co.uk and we’ll look into it straight away.

How can I subscribe to your newsletter?

Scroll to the bottom of any page and enter your email in the subscription box to receive the latest news, deals, and updates from Just Airsoft.

Does Just Airsoft sponsor teams?

Yes! We proudly sponsor teams across the UK, offering discounts, direct support, and exclusive benefits. To apply, email info@justairsoft.co.uk.

How old do I need to be to buy airsoft equipment?

You must be 18 or older to purchase airsoft or imitation firearms. Under the Violent Crime Reduction Act (VCRA), it’s illegal to sell imitation firearms to anyone under 18.

RIFs (Realistic Imitation Firearms): Require a valid defence (e.g., UKARA registration).
Two-tone replicas: Brightly coloured and available to adults (18+) without UKARA.